I think it is time Koodo and I end our relationship. I have had nothing but great things to say about Koodo since I joined about 10 years ago. The tab, and plans have been reasonable and competitive. The change in the way the tabs are done now are not encouraging, but I since I recently paid off my tab, and there was a promo with a bonus gb (on the med tab only not the large tab) I decided to switch to Samsung S5 neo rather than the 6...I arrived at the kiosk only to be told the 5 was no longer in stock; I asked what else was available, and said I was looking in the med tab range, and gave my phone number. He didnt even look at my account, asked for id - I showed my health card (picture id) -- he demanded drivers license -- I dont have one -- (this is a sore point with me) I didnt need one when I picked up the google nexus phone 2 years ago on a tab, not sure why I needed one this time. He said he couldnt just give me a phone...I have had 3 or 4 phones on tabs over the years....what was the problem? Does a drivers license make you more reliable to pay your bill? I could see needing several pieces of id for opening a new account, but a long term loyal customer? A piece of picture id to verify who I am yes, which I had 2...health card; and my gov't work id both state my name and a picture of "me". If I can order the phone over the internet where no one can see me what is the problem. I guess Koodo doesnt care about customer loyalty anymore.
And if you are out of stock, take the phone off your list, dont continue to advertise it.