Koodo Community

Community

Solved

Unable to register to networks whil roaming


My Koodo line is not getting registered while roaming to any of the vailabl networks in Kuwait

14 replies

Userlevel 6
Unless I'm mistaken, Leb, I don't think Koodo has a roaming agreement with any carrier in Kuwait. I'm not 100% sure, though, I'll try to get an official answer on this.
Userlevel 6
Ok, apparently, Koodo can roam in Kuwait on the following 3 carriers: Viva Wataniya (now called Ooredoo) Zain Kw Reboot your phone first, Leb, and try again. Please report if it's not working. If it is, reporting would be nice too :oP
Userlevel 6
Also, please state what phone you are using. All 3 carriers use the 900MHz and 1800MHz frequencies for their 2G GSM networks. As for HSPA usage, they require a 2100MHz compatible handset. Your device needs to support these frequencies, otherwise, it won't work.
I did all what u said then I contacted Koodo support. They said I can't have roaming before 6 months in the service. Its really a strange company. I phoned support when I was in Canada and they activated roaming and didn't mention this rule before
Userlevel 6
Leb Chem wrote:

I did all what u said then I contacted Koodo support. They said I can't have roaming before 6 mon...

6 months before roaming?? Never heard that before. Are you on a spending cap program?
Leb Chem wrote:

I did all what u said then I contacted Koodo support. They said I can't have roaming before 6 mon...

What spending cap? Any way no
I could have changed the provider because I suffered so much from Koodo. As the first week of service they suspended my line suspecting fraud. Can this happen in any respectable company?????
No they removed suspension next day
Userlevel 6
I'm waiting on an official answer on the 6 months rule you mentioned Leb. Will keep you informed as soon as I have an answer 🙂 Also, please tell us what device you are using, it will help a lot troubleshooting your issue!
Some random Mobile Master wrote:

I'm waiting on an official answer on the 6 months rule you mentioned Leb. Will keep you informed...

Am using Motorola. Just now I got the service as an exceptional case
Some random Mobile Master wrote:

I'm waiting on an official answer on the 6 months rule you mentioned Leb. Will keep you informed...

Because I made big issue about it and I needed it badly. So a very kind manager called jif found solution for me and now am connected
Some random Mobile Master wrote:

I'm waiting on an official answer on the 6 months rule you mentioned Leb. Will keep you informed...

Thank u soon much for our help David
Userlevel 6
Some random Mobile Master wrote:

I'm waiting on an official answer on the 6 months rule you mentioned Leb. Will keep you informed...

Alright Leb! Enjoy your trip over there and be safe 🙂
Some random Mobile Master wrote:

I'm waiting on an official answer on the 6 months rule you mentioned Leb. Will keep you informed...

Thx a lot

Reply