Koodo Community



Unable to get in touch with webstore for return

Wanted to initiate a return for order number HFO18952864. Sent an email to the webstore email address 7 days ago. Left a voicemail on their number but no response.... running out of my so called 15day grace period... anyone here from the webstore team can help?

3 replies

Userlevel 7
Badge +4
Send a private message to Koodo on facebook or twitter and a rep will be able to help you out.  Since you initiated contact prior to the 15 day period, I expect Koodo to honour the return policy
Userlevel 4
Hi Ahmed, Dennis is correct, don't worry. To confirm, are you looking to return your new phone under the 15 day money back guarantee parameters, or are you hoping to do an exchange?
Just heard back from the koodo webstore and they are processing a refund/return. Thanks everyone for your help.