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Trying to migrate from my old phone

Got as far as scanning the code but nothing is happening. I already did all that but what I'm wondering is why it is not scanning??

4 replies

Userlevel 6
WHat do you mean migrate? Do you have a new phone that you trying to switch to?
Userlevel 7
Badge +4
What code are you scanning? What's your old phone and what's your new phone?
I had a Samsung Galaxy ACE 11 and now I have a Moto g.
Userlevel 7
You only need to input the number of your new micro sim card in selfserve not the imei number of the phone.