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Trying to leave a message on my voicemail


when people call and try to leave a message all they hear is "type in the mailbox number and the pound key" and they do not hear my personal voicemail message at all.

4 replies

Userlevel 7
By personal voicemail message, do you mean your custom greeting Vangie? Try shortening the length of the greeting and see if that works. Around how long is your greeting at the moment?
yes, custom greeting. the length of the greeting is very short - about 30 seconds.
Your mailbox is having a route issue contact channel care to reset your voicemail it is a provisioning issue must be resolve via tech support
Userlevel 7
Van wrote:

Your mailbox is having a route issue contact channel care to reset your voicemail it is a provisi...

Call *611 from your phone. Tech support is free

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