Koodo Community



Trying to disconnect an old phone

I am trying to disconnect my phone, I no longer need it and am incredibly frustrated by the process. workers at the kiosk referred me to your service number and disconnecting service is not an option, and it is impossible to get a hold of a real person. What is the fastest possible way to get my old cell phone disconnected?

2 replies

Userlevel 7
Badge +4
You'll need to contact Customer Service to cancel your service. 1 866 995-6636 or *611 from your Koodo phone (option 5, or keep pressing 0) They will give you all the details like any overages, pay-per-use charges and any applicable tab balance.
Userlevel 2
An easy way to disconnect is by porting the phone number to another provider using the account number. The account would terminate because the account has no number attached. Not quite sure what Koodo did to you, but the grass is NOT greener on the other side. If you had a billing dispute, you can discuss the charges and negotiate the bill lower. Koodo is rated #1 for a reason; all other companies are below for a reason as well. Hope this helps.