My Koodo account number is xxxxxxx. Approximately 3 weeks ago, I received phone call from Ms. Maria Luisa (your rep) about transfering my koodo to Telus. I accepted.
However, I asked that not change my numbers which are xxxxxxxxxx and xxxxxxxxxx. She said your numbers will not be change. I receive the sim cards and noreply email. I figure out that my number changed to xxxxxxxxxx and xxxxxxxxxx. I can not change my number due to my connections. I dont want to change my numbers. Will you correct this.
Another problem is fees. I was told by Ms. Luisa there wont be any additional charge and my montly fee will be 55 cad. However, I receive an email saying 40 cad connection fee and montly fee is 65 cad.
Please help me on that. I cannot change my numbers. I dont want to change my numbers and I want to pay what I was offered. This phone conversation is recorded.
Please inform me about the situation. My email addres is xxxxxxxx. I will be out of country 3 weeks.
I look forward to hearing from you