I work in a slower paced Koodo Shop and I have had to train quite a few people in the last year. In the training videos it tells the new rep to do procedures with clients; but its hard to do so when the mall isn't busy. I think that to improve the training experience, Koodo shoould develop a program where its strictly in training mode. So the manager or trainer can give the new rep situations and show them how to do things without having to wait on clients. At my very first job they could put one till into training mode and I found it helped me a lot. I got to see how the screens were set up, what I could and could not do, and how to change things without actually messing anything up. If we could turn our one till that we never use into a temporary training till for a day or two, I believe it would benefit all reps in the store. Plus, it would speed up real transactions with clients since the new rep has been training on their own. hope theres other managers/reps out there who agree..