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The mystery of the missing minutes after a land-line port!


Hi, I ported in my land-line 5 days ago -thats it - made no other changes to my plan. Now online I have a problem: my 'plans and add ons' tab in my online summary is all wrong. For example, I used to have 150 anytime minutes (ex; 55 out 150 min used), now it says I have only 70 (ex; 22 out of 70 used). Can someone confirm that this is simply a silly thing the Koodo computer does, or is there something more sinister afoot?

4 replies

It's called proration. Because you did a phone number change and ported your number over. The airtime minutes of your rate plan are prorated onto the new number.
Thanks Marcus, Does this mean that the missing minutes will be returned the next billing period?
When your next billing cycle starts, you will get the full amount of minutes for your plan.
Marcus Fenix wrote:

When your next billing cycle starts, you will get the full amount of minutes for your plan.

Thank you. Mystery solved.

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