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Thank you Koodo for Putting Customer/Employee First during Flooding in Alberta


Userlevel 6
As one of the community in Alberta that is significantly affected by the river flooding. Koodo/Telus has put customers first ones again. Thank you very much for making all phone calls/texts canada-wide free until this calamity is over, for making all Telus payphones free (in Calgary), for making a special hotline for employees to safely find an evacuation area, for Optik on the Go Cafe, care kits and relentless effort in protecting the infastrature that enables us to communicate.

20 replies

Userlevel 6
As someone who went through the 1996 Saguenay floodings in Quebec, I feel for you guys out west. Such a level of devastation is like nothing else. When this is all over, you guys rebuild a Calgary that's even better than the one that was just destroyed! And the hats's off to Telus/Koodo for their contribution!
Userlevel 2
This is as much about getting some good quality PR and positive Media coverage as it is about helping those in need....
Userlevel 6
mattjs wrote:

This is as much about getting some good quality PR and positive Media coverage as it is about hel...

Your glass is always half empty Matt, right? 🙂 I have not seen koodo being mentioned anywhere on the news for this, so where is the PR gain?
Userlevel 2
mattjs wrote:

This is as much about getting some good quality PR and positive Media coverage as it is about hel...

Why is my glass 'half empty' for having that opinion? Anyways, it's not Koodo that's in the new, it's telus. If you do a google search with the key terms "Telus Alberta Flood" you'll see all the PR and press they're getting from this initiative. And I think it's a good move for them. Smart. I'm just saying, helping those in need isn't the sole motivation, and their is nothing wrong with that.
Userlevel 6
mattjs wrote:

This is as much about getting some good quality PR and positive Media coverage as it is about hel...

Hmm... What do you think everyone should do? Seems like your pointing out that Telus is making money out of this through press. I've never heard anything on the news about Telus, its all about what the premier is doing, where she is visiting, death toll, etc. I googled "Telus Alberta Flood," as you stated, all I see is telus facebook and telus' blog. I dont see no CNN, CTV, CBC, or any other media there.
Userlevel 6
mattjs wrote:

This is as much about getting some good quality PR and positive Media coverage as it is about hel...

I thought you were critical, but you cleared it up by saying "there is nothing wrong with that". I took what you posted as their sole purpose was PR and helping people was just secondary. I take back the half empty comment. 🙂
Userlevel 2
mattjs wrote:

This is as much about getting some good quality PR and positive Media coverage as it is about hel...

I never insinuated that they're making money out of this, I'm not sure how you got to that conclusion? I'm also not saying that this isn't a good initiative for them to undertake, in fact I specifically said it's a good move on their behalf. I see them using this initiative as content for their website/blog/social media, and I also see it's been picked by the Vancouver Sun and the Red Cross, with no doubt more outlets joining in over the coming days. Which is perfectly fine. Just pointing out that this will of course show Telus in a positive light and they'll get some good PR Content/Media coverage out of it, which they are, and it's by design. I'm not really being negative about this in the slightest, it's a win-win for both sides.
Userlevel 7
Badge +4
mattjs wrote:

This is as much about getting some good quality PR and positive Media coverage as it is about hel...

The only possible reason for pointing out that they are getting good pr from this is to suggest that it somewhat diminishes the fact that they are helping flood victims. If you don't see it as negative and you're fine with it, why even bother bringing it up?
Userlevel 2
mattjs wrote:

This is as much about getting some good quality PR and positive Media coverage as it is about hel...

Am I not allowed to point something out? Does getting PR or Media coverage from this initiative diminish the help that's being provided? If someone wants to take that view then it's their prerogative, I haven't insinuated anything that would suggest this is negative for anyone involved. In fact, I suggested that it's a win-win for all parties, imo. You're free to draw your own conclusions, but suggesting that this might be 'good' for telus as well, in terms of exposure and brand image, doesn't mean it's 'bad' for the victims and shouldn't automatically carry negative connotations.
Userlevel 7
Badge +4
mattjs wrote:

This is as much about getting some good quality PR and positive Media coverage as it is about hel...

Whatever helps you sleep at night.
Userlevel 2
mattjs wrote:

This is as much about getting some good quality PR and positive Media coverage as it is about hel...

What a delightfully condescending reply, thanks for the pleasant discussion.
Userlevel 6
mattjs wrote:

This is as much about getting some good quality PR and positive Media coverage as it is about hel...

its just how you work things up, matt. You could of just said that "Telus is being recognize for doing this worderful act of kindness."
Userlevel 7
Badge +4
My heart goes out to all the poor people in Calgary and surroundings who are affected... and I'm glad that companies such as Telus (and others!) do their little bit to soften the pain.
Don't most of us already have free Canada-Wide calling in our plans? I do. Looks like an empty gesture designed to get maximum publicity with minimum outlay. How about do something useful like Rogers and Fido are doing: "Rogers and Fido customers who are interested in making a $5 donation to help those in the affected regions can do so on their mobile phone. All you have to do, is text the word ABHELP to XXXX" And isn't Koodo owned by Telus - an Alberta based company? How about you call up big daddy deep-pockets Telus and get them to MATCH all the donations you receive?
Userlevel 7
Badge +4
Bob wrote:

Don't most of us already have free Canada-Wide calling in our plans? I do. Looks like an empty ...

Hi Bob, you rightfully started your own thread about your perception of what Koodo has done for their customers, and you already posted this very same message in there. Rather than contradict (and potentially spoil) another customer's praise, let's confine your complaint to your thread 🙂 Thanks so much for your cooperation 🙂
Userlevel 7
Badge +4
Bob wrote:

Don't most of us already have free Canada-Wide calling in our plans? I do. Looks like an empty ...

For everyone's reference, this is the link to Bob's own thread: http://community.koodomobile.com/koodo/topics/alberta_flood_of_2013 I suggest that if anybody would like to respond to Bob, it be done in there. Thanks again!
Bob wrote:

Don't most of us already have free Canada-Wide calling in our plans? I do. Looks like an empty ...

How about nobody bother posting on this forum and we all just go fill some sand bags.
Userlevel 5
Based on everything mentioned in the first post it sounds like Telus has done a great job stepping up in a time of need. And in response to Bobs comment, this is right off of Telus's Facebook page: "Looking for ways to lend a hand to friends in Alberta? The team at the Canadian Red Cross can use your support – Text REDCROSS (or ROUGE) to 30333 to donate $5 or go to: http://www.redcross.ca/donate/donate-online/donate-to-the-international-disaster-relief-fund. Stay safe! So anyone looking to help out those in Calgary please take a minute to do this and donate. I just did and it works on both Telus and Koodo phones.
Userlevel 7
Badge +4
Mark Kokolsky wrote:

Based on everything mentioned in the first post it sounds like Telus has done a great job steppin...

Perfect!! I just did it too and it seems to work even on Koodo prepaid 🙂
Mark Kokolsky wrote:

Based on everything mentioned in the first post it sounds like Telus has done a great job steppin...

Thanks for finding and posting this! I don't have Facebook and never thought to check the Telus page - but makes sense. What's another $5 at this point? Count me in.

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