Koodo Community
Question

taking number when leaving

  • 23 October 2021
  • 6 replies
  • 79 views

I will be cancelling my Koodo membership asap but I remember that since the data breach they had a few years back, the number is locked (so it couldn’t be SIM swapped). Does anyone know how to remove that security feature so I can take the number with me? Thanks!


6 replies

Userlevel 7
Badge +4

You could try to port your number out of Koodo as the recent security  update might have overridden the previous SIM swap protection.

if you cannot port, you can contact Koodo directly and ask a rep to assist. Go here www.Koodo.com/chat and type “I want to cancel”.

Userlevel 7
Badge +4

@S kelp First, thank you for your business of many years! Is there a particular reason why you would like to switch companies?  I’m asking as we have sent a number offers to you in the past. The most recent one was for just $1 more you would get 4gb of data. Almost ten times what you have now in your current plan. 

If you can fix the issue that the wrong API provided for the android 11 on One Plus for free AND give me the freedom mobile plan for 25$ (https://shop.freedommobile.ca/en-CA/plans?sku=bringYourOwnPhone&planSku=Freedom%20500MB&deviceType=Phone) with more data for the same price, or the same plan but cheaper, I’d stay. Otherwise, all your offers were more expensive, so they are offers for Koodo, not for me.

Userlevel 7
Badge +4

@S kelp Fixing an API, if there is anything wrong on our end, cost nothing.  As far as Freedom’s plan, you are right we don’t match it exactly, given we our greater network coverage and far more reliable signal strength.  Plans that may or may not appeal to you from us is $15 250mb (vs. Freedom $25 500mb) or $35 and 3Gb.  In any case thanks again for your years of business!

Userlevel 7
Badge +4

If you can fix the issue that the wrong API provided for the android 11 on One Plus for free AND give me the freedom mobile plan for 25$ (https://shop.freedommobile.ca/en-CA/plans?sku=bringYourOwnPhone&planSku=Freedom%20500MB&deviceType=Phone) with more data for the same price, or the same plan but cheaper, I’d stay. Otherwise, all your offers were more expensive, so they are offers for Koodo, not for me.

I would suggest you to look into this to fix your APN settings. It is an error generated by upgrading to Android 11 and not an error on Koodo’s part. 

 

Userlevel 7
Badge +4

The wireless providers implemented a text verification system for porting due to the sim swap scams.

 

When you port to a new provider koodo will send  a confirmation text that you need to reply to that you have indeed requested a port.

If this for some reason doesn't work you need to request a callback via koodo assist 

https://www.koodomobile.com/help/

 

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