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swapping sim info...


how do i add a second phone to my account? i lost my phone and want to keep the same number, just bought another the the exact same and want to swap info from old sim card to new one. phone number prepaid plan ect...

2 replies

Userlevel 7
Badge +4
Hi Bobbie-Jo, you can buy a new prepaid SIM card and activate it in self service. Your number and account will all still be there 🙂
Userlevel 5
Hi Bobbie-Jo, Sorry to hear that you lost your phone. As a first step, you will definitely want to call Koodo and flag this to them. Have you purchased a new sim card? If so, all you need to do is ask Koodo to move over your previous number to the new sim card and disable the old sim card on your account. Your plan should stay exactly the same. You should visit the nearest Koodo kiosk as soon as possible or you can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm Hope this helps!

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