Koodo Community
Question

Swapping phone to Koodo

  • 16 September 2020
  • 2 replies
  • 59 views

I am currently with Telus and have just ordered a sim card from Koodo to switch my provider.

I am curtain I clicked on keep my number but I recieved an email showing my new koodo number.

How do I get my current Telus phone number.  If not, how does Telus know to cut my existing plan off when my koodo sim card comes in the mail?


2 replies

Userlevel 7
Badge +4

Telus doesn't if you didn't initiate a port With Koodo. Upside is soon as you activate with Koodo (don't register for self-serve until you get thst activation email) you can have your Telus number moved if it didn't start the port.

Userlevel 7
Badge +4

When you receive your SIM and setup your new koodo account (you will receive an account setup email) , you will be asked if you wish to transfer your number from Telus. The temporary koodo number will be replaced by your Telus number upon completion of the transfer.  Also, Telus will cancel your Telus account upon completion of the transfer.

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