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Strange Data usage and a 'coincidental' data plan solicitation?


Userlevel 1
On my latest bill I've been charged for data usage. However, I have had the "Data Enabled" and "Data Roaming" boxes unselected on my LG C555 since I purchased it - the only time I use my phone to access the internet is when I'm on my home Wi-fi system or on the rare occasion I am travelling through an airport that has free Wi-fi and can't be bothered to open my netbook. And when I want to use the phone on Wi-fi, I have to manually turn the Wi-fi on. The usage billed isn't much but it is strange: 08:58:27 - .07MB 11:58:27 - .02MB 12:58:27 - .01MB 14:58:28 - .02MB 15:58:28 - .02MB For a total of .15MB, all on 13 Sep 13. This is the only time that I can recall being billed for data usage since I've owned the phone. Strangely enough, today, a couple of days after I received my e-bill notification, someone from a company on behalf of Koodo called saying she noticed I wasn't using my Smartphone to its full capability and tried to sign me up to a data plan. IIRC, she offered me a 'risk-free' trial with the first month at no cost, I had to pepper her with questions before she would tell me that unless I called to cancel I would be charged a monthly data plan fee, her response adding that if I found I wasn't making use of the data plan in 3 or 6 months I could always call and cancel. Now how is it 'risk-free' if I have to call to cancel? Weren't such sales tactics (of not being up-front and voluntarily giving the consumer all the information needed to make an informed choice) a large part of the negative option billing issue in the late 90's? Up to now I've been completely happy with Koodo. But this has given me pause to reflect.

6 replies

Userlevel 6
I'm only guessing here in terms if your data usage and ask if you sent pictures at all during that period as that would have required turning data on. I do notice that turning data off on your phone works 99.9% of the time but it's not perfect. So, some will slip through either through your app or something else. A complete block is the only way to solve that. As far as them calling you, I suppose it's normal. Every company wants more out of their customers whether you buy pizza a car or whatever. They probably looked at your account, saw that you have a smartphone but no data use and wanted to entice you with an offer of one month free. It's pretty risk free if you ask me, you don't even have to call to cancel as you can do it right from your phone. Negative option billing is different than this though.:-)
Userlevel 7
Badge +4
Would you have turned on data for picture messaging? Was the phone reset in any way that would have re-enabled data? If you do feel that this was in error I would give Koodo a call (*611 on your Koodo cell) and they can look into it and maybe reverse the charges (at their discretion since it's only 0.15MB... no promises though). However, to your second point, I never heard of Koodo calling customers to sign up for a Data plan (especially with the option to call to cancel 'risk free'). My first reaction is that this was fraudulent, but I'll ask my Koodo contact to see if Koodo has started doing this EDIT: I guess Koodo does do this from time to time. Hmm... Maybe a polite no thank you should be all that's required. But at least I learned something today 😉
Userlevel 1
Thanks Chris and Dennis. No, I do not use picture messaging, rarely even use text messaging. The only apps I knowingly use are the calendar, alarm, bluetooth for my hands-free, FM radio, contacts storage, and on rare occasion Wifi internet when I'm in a free Wifi hotspot. I don't know if the phone reset in some way to re-enable data - I don't recall fiddling with any of the settings. The disable data option has worked for the past 1 1/2 years but maybe I should consider a complete block. If I decide that calling Koodo about the data charge is worth my time I'll be sure to set that up, The thing that miffs me about Koodo calling to sell me a data package is that I had to really dig to find out that if I didn't want to continue after the trial I had to call to cancel, That info should have been readily forthcoming, with no evasiveness, The other thing that miffs me is that I don't pay Koodo for phone service so that Koodo can use the line to solicit business from me. I see it as no different than if I were to receive e-mail spam from my ISP. But that's my opinion. 🙂
Userlevel 7
Badge +4
dwaveyca wrote:

Thanks Chris and Dennis. No, I do not use picture messaging, rarely even use text messaging. Th...

So request to be put on their no call list. End of problem.
Userlevel 6
dwaveyca wrote:

Thanks Chris and Dennis. No, I do not use picture messaging, rarely even use text messaging. Th...

I completely agree about them coming forward with the true goods, instead of beating around the bus. It far more transparent to say "Hey, we've got a offer for you, first month of data is free, you can try out and at the end, if you don't like it you can go online and cancel it. " Not sure why that's so hard.:-)
Userlevel 7
Badge +4
dwaveyca wrote:

Thanks Chris and Dennis. No, I do not use picture messaging, rarely even use text messaging. Th...

Note that a data block will also disable picture messaging

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