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Sound loss


I keep losing the sound on my Galaxy Ace II. Last time a fellow at the KOODO booth opened the back and removed the chip. Sound was ok again after he replaced the chip. Now it's gone again. What gives?
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Best answer by Daniel Gunn 4 September 2014, 15:28

Hi Ron, What it sounds like the issue you're having is a hardware problem. How long have you had the device? If it is under a year you can bring it to the nearest Koodo kiosk and have it serviced. If it is older than a year you can try removing the battery again and sim card and putting them back in but it will only be a minor fix. The Ace 2X has been known to be plagued with issues, so you can try the options I mentioned or you can possibly upgrade to a newer device that may be better suited to your needs. Hope that helps.

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Userlevel 7
Hi Ron, What it sounds like the issue you're having is a hardware problem. How long have you had the device? If it is under a year you can bring it to the nearest Koodo kiosk and have it serviced. If it is older than a year you can try removing the battery again and sim card and putting them back in but it will only be a minor fix. The Ace 2X has been known to be plagued with issues, so you can try the options I mentioned or you can possibly upgrade to a newer device that may be better suited to your needs. Hope that helps.

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