I wish I could adequately capture on here what I, my cousins and friends go through when our parents get new phones. When I bought my mom her upgrade of a Moto G last January, I felt like I was going to be driven to sedatives. This whole topic frequently turns into threads on Facebook when we are desperate to vent. Certainly my community of sympathetic sons and daughters are not the only people in the world who get 11 phone calls from a mom who can't figure out how to access her contact list, or 6 emails about not being able to figure out how to find the keypad on a smart phone. The further we get into the 21st century, I am slowly able to get my mom open to more technology. But.... We encounter ENORMOUS problems when she can't figure out one of these functions. This frustrates her, frustrates me, and does neither of us any good. I (along with my cousins, who have gotten my aunt to the point of being able to read texts but NOT send any) would LOVE to see phones come with quick tutorials, perhaps interactive, where they can learn by actually trying the function. These should be deleteable though, for those who don't need them. The main tutorials you need: 1. Making a call, finding the keypad 2. Adjusting volume 3. Opening contact list 4. Adding a contact 5. Typing a text message 6. Reading and deleting text message 7. Using camera 8. Opening pictures 9. Setting wallpaper 10. How to connect to WiFi 11. How to use the internetinternet THE INSTRUCTION BOOK IS NO GOOD FOR THIS DEMOGRAPHIC- (the ones in my life never have the patience to read through it!) I realize that there are phones made specifically for older people, but our parents are not seniors (plus you dont sell those phones). After 9 months I have mom at the point of sending texts and playing games, both of which she appreciates on the android. It's time a phone company helped with this....after all, we pay you every month. Step up to the plate Koodo!