I am wondering if I can get some help here. It seems that someone has associated my email address to their prepaid plan. I was planning on signing up with a Koodoo plan this weekend and I would like to be able to use my own email address. I phoned support but the support person was less than helpful and asked "What do you want me to do about that" and suggested I just sign up for a new email address.
Getting a new email address cannot possibly be the only solution for this, can it?