Koodo Community
Question

So what exactly happened with the prepaid outage yesterday?

  • 2 January 2013
  • 3 replies
  • 8 views

Userlevel 2
Can we get an official response as to what exactly happened? ie: what caused the problem and what will be done (if anything?) in the future to ensure this doesn't happen again? I've checked this forum, koodo's twitter, the koodo facebook page, and have yet to see an official statement concerning this, or informing the effected users as to why exactly their service was interrupted for so long...

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3 replies

Userlevel 1
Valid question Matt! With the increased demand for our prepaid services, one of our key servers went down unexpectedly. We've identified the root cause of the issue and we've already put in preventative measures to ensure that it doesn't happen again.
Userlevel 2
Valid question Matt! With the increased demand for our prepaid services, one of our key servers w...Is this a reason why this was archived ?
Userlevel 2
Thanks for the clarification Ashley