I've been through every real carrier in Canada, as well as several of the 'fighting brands' fake carriers, and every time I stay with one until I get burned on ridiculous data, roaming or airtime charges. Been with Koodo for a few years, but finally looks like here we go again - bills for three phones, all but one pretty rarely used, spending well over $1,000 per year, and this month's bill is more than $300 just by itself. Lots of extra airtime on one phone - but charged at FIFTY CENTS A MINUTE - that's more than many pre-paid plans!
Then go looking for support in the account area, and there's no link to chat, no link to email (until you wade through support and end up here, where there's a little link to 'private email'), nothing.
So I guess this is yet another chapter in the sorry saga of Canadian cellphone extortion. Take a few days to look at all the possibilities, figure out compatible carriers for existing phones, and get the heck out of Dodge again.
I heard someone famous say "Because it's 2016!", but you wouldn't know it from our cell phone bills. We're supposed to be a civilised country - why do we do this to ourselves? </end of rant>