I received a text from 611 saying a new pin had been created for my account. Immediately afterwards my SIM was deregistered. I can still sign into my Self Serve but it appears to be locked down in “stolen” mode.
Can someone connect with me, please? My husband called a few minutes ago requesting a callback.
I did not authorize any changes to my account and am disappointed at flagrant facilitation of identity theft.
Can someone provide me a direct phone line?
Best answer by Mihaela Koodo
Great! We’re really happy that this has been solved and we appreciate you taking the time to share this with us! We will make sure to also send your feedback to the proper department. Whenever a port request is submitted we do send a text message to that specific phone number to notify the user about the port and we also include that phone number. It’s curious you didn’t receive our text.
However, with the port protection in place, this will not happen again for sure! Thank you for keeping us updated!