Koodo Community

Community

Solved

SIM card not working in my unlocked phone - IMEI entry said the phone is compatible - why can't I connect??


Userlevel 1
I have an unlocked LG Optimus G Pro E980. When I entered the phone's IEMI into Koodo's website, it found my phone and said it should be compatible. I have now purchased a prepaid sim card and put it in the phone but it is not connecting to a network. How can I get this SIM card to work??

10 replies

Userlevel 7
Have you activated the prepaid sim? You can do that in the prepaid self serve.
Userlevel 1
Yes, I've activated the sim and added Koodo's APN info - but when I try to locate a network, all I can find is Rogers
Userlevel 7
http://m.gsmarena.com/lg_optimus_g_pro_e985-5254.php Are you sure it's e980? You'd need e985 or the AT&T model for it work with Koodo.
Userlevel 1
It is listed as an e980 - specs show: Network: 2G: GSM 850 / 900 / 1800 / 1900 3G: HSDPA 850 / 1900 / 2100 - for AT&T 4G:LTE 700 MHz Class 17 / 1700 / 2100 - for AT&T
Userlevel 7
Alright so it should work. Don't see what else could be wrong.
Userlevel 1
HELP!!
Userlevel 1
Have there ever been defective prepaid sim's?? Could that be it??
Userlevel 7
It's possible but not common. Another thing to check before replacing the SIM is make sure you have 3G enabled in your cellular settings. It should read WCDMA /HSPA (auto) or something along those lines.
Userlevel 1
Yes - mine is set to GSM/WCDMA/LTE auto. I was reading through some other forums, and one seemed to indicate that Koodo doesn't work with a GSM only phone - that Rogers is the only GSM only network - is that the case? But AT&T is GSM. . .?
Userlevel 7
Yes, Rogers/Fido are the only ones who use 2G but your model supports the 3G bands Koodo uses so I suspect something else is wrong.

Check this website: http://www.protectyourdata.ca

Reply