Koodo Community

Severing Phones on My Account

Hi I am splitting from my partner and our phones are on the same bill (under my name). What is the process to get him his own account for his phone?

3 replies

Userlevel 7
Badge +4
The account holder needs to call koodo and request a transfer of ownership. The second party then needs to call koodo within 10 days to complete a credit check and transfer the phone into their own name (assuming they qualify to do so).
Userlevel 2
Make sure your owing amount is $0 and then call into koodo and let them know the situation, and get your expartner to call in and complete or go into a koodo store and they will handle it for you.
Thank you.