First time in a year but I had to call Koodo today and talk to a rep. You get the automated thingy like press 1 for english, then punch in your phone number. You think the rep would have this info but it turns out they don't and I have to repeat myself. I'm sure I'm not alone in thinking that you can make your customers' life easier by simply changing the system to pass on my phone number to the reps. Such a simple little change! Save time for me and for them and everyone is gonna be happier.