My wife dropped her phone, the screen got smashed and cannot be read or used. We picked up a new phone and activated it, but are unable to retrieve her photos, or her text message history using smart share, NFC, linking the phones by cables or hooking it up to a laptop. When I do try the direct wire method, I am unable to click the popup that allows the computer to access the phone's data.
I have researched this issue a bit, and some people suggest an adapter that might cast the phone's screen to a television, and using a mouse to click the permission popup.
Anyone tried this, or have any other method that might work?
Best answer by MikeK
Thanks everyone for your suggestions. I resolved the issue by ordering a USB/OTG adapter from Amazon, allowing me to mirror my screen through an HDMI cable to a television set, and use a wired mouse to unlock the phone, turn on smart switch and allow for a wireless data transfer to the new phone.