Koodo Community



Remove an old number from my account?

I have a few numbers on my account that show up when I log in. One of those numbers was ported out to a VOIP service but it still shows up in the drop-down on my account. Any way to remove it?

2 replies

Userlevel 6
Badge +4
Hi there Bob... How long ago did you port your number? I do not have the answer 100% but I would say that after 90 days after you closed that number with Koodo, this should disappear from your Self Service account... I say 90 days because when clients cancel the account the number is usually kept for 90 days and after that is put into a pool of available numbers...
Userlevel 7
Badge +4
What account information is displayed under that inactive number?