Not sure this’s really a “new topic” - but I do need help, please!
Until the pandemic struck, I went to the koodo kiosk in the mall and paid my bill with my visa card and got a paper receipt. Now I urgently need to pay online, right?
The site is not very helpful regarding my username, email and password for that email. How do I register to pay my bill online? It’s urgent and stressful, as I am undergoing chemotherapy for cancer and still do some work with clients online, via my trusty, ancient but reliable Koodo Android cellphone. But I have a very low threshold for stress right now - and get tearful and frustrated, too easily when I feel helpless - as I’m now beginning to do. I do understand that I’m no-one special in the big picture, but I want to solve this a.s.a.p.
I’ve got an old paper receipt but it only gives my account number, name , but not the email I gave (but which is the main one I’ve used for years) Neither will the site accept my current password for that email.
What should I do?