Got my son a refurbished iPhone XR and a Koodo plan in September. 2 days ago the screen went black, but the phone is still clearly working (vibrates when plugged in, if you press on the right spot the flashlight turns on). It wasn’t damaged by us. Went to Apple to have it repaired. Can’t because it’s refurbished and the info on it doesn’t show it’s under warranty. Call Koodo (well call and get hung up on and receive a text to “chat” with a bot) - person calls and says take it in to a Telus store. Take it into the Telus store (it’s the week of Christmas so is insane). They say call Koodo. Call Koodo and get the bot runaround. Get a callback, they say go to the Telus store. Go to a DIFFERENT Telus store. They can’t help because they can’t print a shipping label without a diagnosis, and their computer can’t diagnose it because the screen isn’t working. They say call Koodo. I leave the Telus store in tears because WTAF?
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