I’ve talked with two different Koodo CSR’s this week, and they had difficulty understanding my issue and/or they were unable to offer any useful solutions… so, I’m hopeful the Koodo Community can help.
I recently moved from Lac La Biche, AB to Sherwood Park, AB. Both towns are in the 780 Area Code, but there is approximately 200+ kilometers of distance between them. The phone number I acquired while living in Lac La Biche had a local 520 prefix (780-520-XXXX).
The building I moved to, in Sherwood Park, has an entrance buzzer that dials my mobile phone. This allows me the option to “buzz” them in to the building. Unfortunately, whenever the building system attempts to dial my number a recording plays (“You’ve just dialed a number to which long distance charges apply...”), and my phone doesn’t ring… therefore, I’m unable to provide them access into the building.
I’ve made Koodo aware that I’ve moved... and after repeated attempts, they don’t seem to understand the problem I’m having. After doing my own independent research, I feel like the issue might be related to the 520 prefix in my phone number.
I would be appreciative if anyone can offer an explanation as to why this issue occurs, and if there’s a solution other than “change your phone number”.