Hello all,
Last night, I received an email from Koodo that says that I requested to change my password, but I never put in this request. With the recent Indigo hacking, I guess I’m worried someone is trying to log into my account.
I was able to log into my self-serve just fine this morning, but is there a way to see where this log-in attempt/password reset request originated from?
+4
If possible, could you post a snapshot of the email here? Hide/delete all personal information before posting pls
If possible, could you post a snapshot of the email here? Hide/delete all personal information before posting pls
Not a problem - attached!
I am no expert, but to me that looks like an email from a scammer. We are told again and again to never click on links in emails (like the Reset Password link).
If it is actually from Koodo then that is a very bad practice that they are using.
+4
I am no expert, but to me that looks like an email from a scammer. We are told again and again to never click on links in emails (like the Reset Password link).
If it is actually from Koodo then that is a very bad practice that they are using.
Koodo are actually doing that, Links often were embedded in the email.
From the email, the only issue I could identified is the old Koodo logo. It was an old emailing style.
One possibility is someone accidentally typed in their email wrongly and they sent you an email instead.
I am no expert, but to me that looks like an email from a scammer. We are told again and again to never click on links in emails (like the Reset Password link).
If it is actually from Koodo then that is a very bad practice that they are using.
Koodo are actually doing that, Links often were embedded in the email.
From the email, the only issue I could identified is the old Koodo logo. It was an old emailing style.
One possibility is someone accidentally typed in their email wrongly and they sent you an email instead.
They need to stop that practice.
You can use the forgot password link in the self serve login and see if the email sent is the same.
To me, it looks real enough.
If you are worried about a hacking incident, since they know your email and they used the forgot password option (which they will know is sent to your email), I would change your password on your email if you feel there is a risk
That is highly possible, but I still would not chance clicking on a link in an email. Better to sign into the account directly.
So I ended up requesting a callback with Koodo customer service, and they send according to their system no password request was sent recently, which means this could potentially be a scam. But the weird part is they used Koodo’s actual number and the *611 in the email - but I guess they just hope you click on the link and don't call the number. But like Lou said - I’m hesitant to click on emails ever, so it’s a good thing I didn’t.
I got one too. Today. Annoying. And chat does not make it easy to schedule a callback.
I got one too. Today. Annoying. And chat does not make it easy to schedule a callback.
Did you try to schedule a callback through Koodo Assist? https://Koo.do/Chat
Yes. Took awhile but eventually succeeded.
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