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Received a text from koodo from a 5353 number and wondering if legit.


Hey guys, I got a text asking me to complete a free quick survey regarding a customer service call from koodo with a chance to win a $500 prepaid card. The text came in appearing under a 5353 number but usually when koodo sends me texts its from a 9999999999 number. Wondering if anyone knows if this is legit and something koodo is actually doing? I don't exactly want to reply if its a scam of some sorts or find out its a number that charges you when you text it. Thanks

7 replies

Userlevel 7
Badge +4
assuming you spoke with koodo customer service lately, it's definitely legit. Koodo regularly sends out customer satisfaction surveys after a call to customer service or tech support.
Timo Tuokkola wrote:

assuming you spoke with koodo customer service lately, it's definitely legit. Koodo regularly se...

ok, thanks Timo.
Timo Tuokkola wrote:

assuming you spoke with koodo customer service lately, it's definitely legit. Koodo regularly se...

I received the same message today. Completely legit.
Userlevel 6
Timo Tuokkola wrote:

assuming you spoke with koodo customer service lately, it's definitely legit. Koodo regularly se...

Did you call in too? Is that triggers these texts?
Timo Tuokkola wrote:

assuming you spoke with koodo customer service lately, it's definitely legit. Koodo regularly se...

I had called in a few days ago.
That 9999999 # is spam msg came up as Toronto meds. 80% off medications! I blocked it
Userlevel 7
Badge +4
Lisa Novakovics wrote:

That 9999999 # is spam msg came up as Toronto meds. 80% off medications! I blocked it

The 9999999 number is a default number which is displayed by the system anytime there is no legitimate reply to number. Your phone is designed to group all messages with the same number into the same conversation, which is why they all appear to be from the same person. Imagine going to your mailbox and finding 15 envelopes all addressed to you. All of them are different but none of them have a return address. Does this mean they are all from the same person?

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