I have an issue trying to switch my phone line from Public Mobile to Koodo. Two weeks ago, I asked the agent in Koodo Store to switch my plan ($25 dollar a month) from Public Mobile to Koodo but this process has not been completed yet. The agent gave me a new sim card of Koodo and I signed an agreement to switch the plan. I have still my line active with Public Mobile and the sim card is not working because something happens with the switch process. I am concern about the bill that probably Koodo may charge to me but it would be unfair if Koodo sends to me a bill for inactive service. What is your suggestion regarding this issue? Several times I have tried to contact customer service but no one answered me. Thanks.