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Problem logging in

  • 28 August 2020
  • 5 replies
  • 75 views

I am trying to log in to koodo to see my first bill. I switched from prepaid to a plan and get this message:

You're still waiting to be approved

Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved.

The digital help told me to change my password but it didn’t help. I am still getting that message when I try to log in.

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Best answer by Allan M 28 August 2020, 09:59

if you follow the steps in this link for Koodo Assist, you should be able to reset your Self Serve account: https://koo.do/SSreg

If the above step doesn't work then you can contact customer service to have it reset for you. Easiest way would be a pm to koodo via facebook/twitter.

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Userlevel 7
Badge +4

if you follow the steps in this link for Koodo Assist, you should be able to reset your Self Serve account: https://koo.do/SSreg

If the above step doesn't work then you can contact customer service to have it reset for you. Easiest way would be a pm to koodo via facebook/twitter.

Thank you! I tried the first steps through Koodo assist but get no where at all. I will try the pm through facebook.  The rep that I bought my phone from said I could call and wait for a callback but I can’t find a phone number anywhere.

Userlevel 7
Badge +4

Thank you! I tried the first steps through Koodo assist but get no where at all. I will try the pm through facebook.  The rep that I bought my phone from said I could call and wait for a callback but I can’t find a phone number anywhere.

You can schedule a callback at koodo.com/chat

Cant able to log in

Its saying I am not approved

Userlevel 7
Badge +4

Cant able to log in

Its saying I am not approved

@Navpreet : if your issue was the same as the OP, you could follow the suggestion above to resolve it.

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