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prob with phone

my phone is no longer connecting to usa long distance. it is working fine otherwise. I can call long distance in canada still and the usa calls can be answered and person hears me but i cant hear them ... only echo of my voice

2 replies

Userlevel 7
Badge +4
That is strange, John! Are you sure the other party is not on VOIP (such as Google Voice), and that might be the problem? I can't imagine the problem is on your end, since you can call Canada fine!
Userlevel 6
Hi John, is this happening with all the calls from the US or only with one person? If it's only form one person, the issue might be coming from his/her provider. If you have issues with more than one person, I suggest that you call our technical support. We can be reached at 1-866-995-6636 from a landline, option #6. Thank you. ________________________ If you see a good answer, give it a star.