Koodo Community


PREPAID IVR, change the automated greeting

Userlevel 5
PREPAID IVR, change the automated greeting, it's very misleading for customers when they call customer for service for help, saying they will be charged $5 for the phone call has to be changed.

1 reply

Userlevel 7
Badge +4
I suggested the same thing 2 years ago: https://c.getsatisfaction.com/koodo/topics/change_prepaid_ivr_message_to_indicate_no_charge_for_questions_or_tech_support Hope yours gets better traction.