Koodo Community

Prepaid customer - correct account number to port

What is a prepaid customer actual account number? I am trying to port my number to another carrier but my new carrier can't port as they say that my 14 digit account number is incorrect?

2 replies

Userlevel 6
Hello, You can go to your koodo selfserve or call in to 1-866-995-6636 and wait for an operator, but you may get charge $10. We do not have access to your personal account here in the community.
Userlevel 6
Hi there, give us a call at the number provided by Erwin and we'll help you out. We never charge the service fee when calling for assistance 🙂 Thank you! ________________________ If you see a good answer, give it a star.