My employer requires me to port to Rogers.
Phone calls to koodo direct me to self-serve (and then hang up).
When I log in and follow self-serve instructions to port I get: “Transfer status: We are having a problem transferring your number xxx-xxx-xxxx. Please go to koodo.com/chat and enter "#HelpSS" to schedule a callback.”
When I go to koodo.com/chat and enter "#HelpSS" to schedule a callback, it doesn’t work. There is nothing there to schedule a call back.
So I am here. Koodo please call me back.
Best answer by Timo Tuokkola
Your quick response is much appreciated Goran!
Port protection is enabled. Rogers alerted me that it was. I have no idea when it was enabled or by whom - doesn’t matter.
I will try again. If the problem recurs, then I expect koodo to contact me. I understand the first error message. I don’t understand the ‘go to koodo.com/chat and enter "#HelpSS" to schedule a call back’ not working.
Not sure what happened with you. This is literally what I got when I tried it: