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Porting my number to another provider.


how long does it normally take for koodo to send my current phone number to another provider. I was told they could port my number in just an hour or two. It has been almost 24 hrs.

5 replies

Userlevel 7
Badge +4
It should be ported by 24 hours unless something went wrong with the port. You need to contact your new provider to investigate the porting
Userlevel 5
Yep chances are there may have been an issue if it has been over 24 hours. Sometimes it could be the person with the new carrier didn't enter the correct information, or just a system hiccup.
So, I should call my new provider and ask what's going on, is that correct?
Userlevel 7
Badge +4
Mandy Hnatiuk wrote:

So, I should call my new provider and ask what's going on, is that correct?

That is correct
Normal time frame is 2.5 hours.

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