Koodo Community
Question

Porting issue#NumberStuck , Koodo is not activating the number

  • 30 November 2022
  • 3 replies
  • 69 views

greenmobile store did the porting request for me from  Fido  to Koodo. I replied ‘YES’ to Fido as per greenmobile store instruction and Fido stopped working after that ,but my koodo  SIM is not active yet.. It has been more than 48 hours (Since Friday 4PM) .My number is still inactive.

I went to store yesterday and they gave me temp number. Now when I called them today for my old number, They asked me to wait for another  48 to 72 hours.

Dont know when I will get my number back again.

please help


3 replies

Userlevel 7
Badge +4

Let me flag a rep here and see if they can help

Userlevel 7
Badge +4

Hi @tapas 

 

We have checked and we can see that there is a port in issue at the moment and the case was escalated to our Portin Team.

 

They are doing the best to fix the issue as soon as possible, however it may take 24 - 72 hours for this to be fixed.

 

We are sorry for the inconvenience created!

 

 

@Flo Koodo I have the exact same issue except I never even received the text message prompt. I need to speak to a rep asap. I have been forced to pay for your service for 4 days without being able to use it!

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