I’ve signed up for Koodo Mobile yesterday and I’ve had the unfortunate circumstance of facing difficulties at almost every stage of the signup process. I requested to port my number from Freedom, but spent the last 48 hours in the blank. Koodo has informed me that Freedom and Virgin Mobile have been experiencing issues with their service and have been unable to send a Port Request SMS.
Therefore, the Koodo Customer Service Rep changed my temporary number in hopes of pushing through the request. That attempt initially failed and I had to endure a 48 hour wait before randomly getting a Port SMS. Upon accepting and replying “YES” my original number was disconnected and upon putting the new Koodo sim card in my phone the number was never ported (or potentially ported to the original temporary number assigned).
In any event, I’ve setup three call backs and I can’t manage to receive any assistance. The automated system asks me to select “1 to talk to a representative” and then the call automatically drops.
My original number is extremely important for my business, and now I’m left in the dark with no ability to reach the customer service team. This has been an extremely frustrating experience, and I was wondering if any Koodo representative can reach out and assist me with this ongoing port number issue.
Best answer by GoranView original