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Picture messaging why am I getting charged when its included in plan??


Hello: I have text and picture messaging included with my plan. Koodo says I need a data plan for picture messaging - is this true? I was charged for data for using picture messaging - why?? Somebody please Explain this picture messaging ,,please.

6 replies

Userlevel 5
On all of the new phones pictures are sent and received the same way data is sent and received on the phones. This is not a Koodo rule, but rather a limitation of the current cellular technology. Because of this if you have data disabled or blocked you can not send pictures. A data plan itself is not required, but you would be responsible for any data charges from any other apps that try to update in the background (facebook, email, weather, etc.)
Userlevel 6
JUst to add to Jorden's post......you were charged for data but likely due to an app running in the bckground, If you have unlimited messaging there is no charge for sending pictures.
Chris Petersens wrote:

JUst to add to Jorden's post......you were charged for data but likely due to an app running in t...

I've had this same problem in the past, on my LG Cookie. I didn't have apps to run in the background, and the charges only showed up when I received picture messages. I could even go online and match the time I received the picture message to when the charge showed up. Koodo needs to fix this.
I concur with both above. While picture messaging requires your phone to have data enabled, it does not count towards your data usage. All smartphones will attempt to use smallest amount of data if you leave mobile data on. Actually, the only known exception to this is old SymbianOS-based Nokia smartphones. Where the phone will prompt you every time if some service/application attempts to use mobile data.
I got a charge for sending a picture when I have unlimited picture messaging
Userlevel 7
Badge +4
jeff wrote:

I got a charge for sending a picture when I have unlimited picture messaging

Did you actually read this thread before commenting? Your implied question is answered above.

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