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Phone upgrade

  • 6 October 2020
  • 3 replies
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I just received my new phone and i have placed the new SIM card in it. Apple 6S to Iphone 11XR. I was able to transfer all information to my new phone however I can’t seem to get it activated. I have tried the “chat” option 3 times since yesterday and have not received a call back. Any ideas?

Thanks

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Best answer by Goran 6 October 2020, 16:44

You have to do a Sim swap in self-serve. However, you can just keep using your current aim card if it's still working! That's the good thing of Sim cards: you can just put it in any phone you want anytime.

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Userlevel 7
Badge +4

Try placing your old SIM from your 6S into the XR. Should do the job.

Userlevel 7
Badge +4

You have to do a Sim swap in self-serve. However, you can just keep using your current aim card if it's still working! That's the good thing of Sim cards: you can just put it in any phone you want anytime.

Userlevel 7
Badge +4

They both us a nano SIM so it should be pretty easy to switch it up. 

Here’s how to remove the SIM : https://www.verizon.com/support/knowledge-base-178145/

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