I ordered a phone online on January 2. It is now January 11. It has still not shipped and says the order is "under review". I want to cancel this order, I can't wait any longer without a phone. My old phone broke and I was expecting my new one to be shipped in 3-5 days as stated on the Koodo website. I think it is ridiculous to be charged $35 to purchase a phone in a Koodo physical location and would love that fee to be waived as I've been waiting over a week, with no update from Koodo, and having a very hard time getting anyone from customer service on the phone. It's very frustrating.