Koodo Community



Phone number issues

Opened an koodo account with a number A. Today afternoon, port in number B to this account. On the web of Koodo Self Serve, it shows the number B. However, call display still shows number A. And when call number B, it said 6UT3, the number is not in service. What can I do in this case?

3 replies

Userlevel 7
Nothing While you did port today, it can take 24 to 48 hrs for number servers around the country to be updated as to where to route the call. It usually happens around 3 am. Tommorow everything should work fine
Ok so I signed up for the 10 GB $60 deal and didn't have the phone with me so I got a different number. Today I ported the number around 230 pm it is now 430 and still the old number works the ported one doesn't it shows up as Koodoo in the top left corner but the data will not work. Will it not work until the number is ported?