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Phone Number Change: Move Port In to it's own section


Userlevel 2
The Port In option can be confusing for some customers. Even when trying to explain it to customers, they can miss it. My idea is to have the Port In option as it's own section, or even a subsection of a phone number change and have it labeled "Bring your own number" or something similar.

5 replies

Userlevel 2
Darn it, I clicked idea, but it changed to question 😞.
Userlevel 5
Hey Myke, I just wanted to clarify your idea. Are you asking to make it more clear on our Help page? 🙂

~Sumaya
Userlevel 4
Sumaya K. wrote:

Hey Myke, I just wanted to clarify your idea. Are you asking to make it more clear on our Help pa...

When the customer tries to change their number in Self Serve, they are given the 3 options as to how. What Myke is suggesting is to have the porting option separated to avoid any accidental port in requests. I can't even count the amount of calls I receive in tech support about that sort of situation.
Userlevel 5
Sumaya K. wrote:

Hey Myke, I just wanted to clarify your idea. Are you asking to make it more clear on our Help pa...

Ah I see, thanks Tyler.
Userlevel 4
Sumaya K. wrote:

Hey Myke, I just wanted to clarify your idea. Are you asking to make it more clear on our Help pa...

No problem.

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