Koodo Community

Phone not making calls

  • 15 January 2021
  • 1 reply

Hi all,

I recently received my Koodo sim card in the mail. I put the sim in my phone and I can use data but it doesn’t make or receive phone calls. When I try to call out the phone is just silent. When I try to call my phone from another phone it is just silent for about 45 seconds and then I get a message saying “we’re sorry the call cannot be completed as dialed”.

I know the phone works because I made calls the day before changing the sim card.

Any ideas?


1 reply

Userlevel 7
Badge +4

Hi, Have you received an activation email from Koodo yet? Can you access your self-serve? Also, which plan did you register with Koodo? was your plan included minutes?