Koodo Community

Phone not connecting to Koodo Network

  • 12 July 2020
  • 5 replies
  • 97 views

Restarted phone and re-inserted SIM card will not connect to network even with line of sight to tower


5 replies

Userlevel 7
Badge +4

Was it working before?

postpaid or prepaid?

Yes been working for 5 years same phone, monthly billing up to date

Userlevel 7
Badge +4

When you mentioned you couldn’t connect to the network, what was the status on top of the screen?. Was it “No service”/”no SIM”, or “Koodo”?. Was there anyone with Koodo/Telus around you and having the same issue?

No service. I think the tower was down. When I went to town I was able to connect through another tower

Userlevel 7
Badge +4

No service. I think the tower was down. When I went to town I was able to connect through another tower

Great to hear the service was back for you. I think there was some issue with the tower or the tower was from another carrier. 

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