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Phone Help

  • 24 October 2020
  • 3 replies
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How do I go about upgrading my phone from a BYOP to a $0 down phone online? Every time I try to see about upgrading my phone online it doesn't give me any options except for buying a phone full price

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Best answer by Allan M 24 October 2020, 02:29

If you only see options for buying the phone full price when you are logged in than that likely means that you aren’t approved to get a phone on the tab.

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Userlevel 7
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If you only see options for buying the phone full price when you are logged in than that likely means that you aren’t approved to get a phone on the tab.

Userlevel 7
Badge +4

What plan do you have?  How long have you been a customer?  Are you on the Spending Limit Program?

Userlevel 7
Badge +4

If you have one of promo BYOD plan, then you might need to pick a new in market plan to use any size of Tab. ( Even if your plan is over required minimum plan price. ).