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Phone doesn't turn on


I've never had any problems with the phone, and I've had it for about 4 months. Then recently, all of a sudden it shuts off and won't turn on again. I've tried charging it, and all that happens is the screen backlight appears to turn on, and sometimes the red light will show for a minute. What can I do to fix this?

4 replies

Userlevel 2
Hey David! I know how frustrating it can be. You should visit a Koodo store (http://koo.do/locator123). They’ll be able to give you more info about the issue and provide options to fix it. Find more info about the warranty from this link; http://koo.do/JVO5Mk. I hope this helps.
I've had my phone for approx. 1-1/2 yrs. & NEVER had a probl. till y'day! won't turn on at all 2day! HELP PLS~~~~
Userlevel 7
Badge +4
Lorna Troyer-Carefoot wrote:

I've had my phone for approx. 1-1/2 yrs. & NEVER had a probl. till y'day! won't turn on at all 2d...

Lorna, please see my reply to your question: http://community.koodomobile.com/koodo/topics/cell_phone_died
Userlevel 6
If it's an Android device, have you tried holding power + volume up together for 30seconds?

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