I sent my phone in for repair for a known manufacturer's defect - and got it returned with a smashed screen, and the repair was not done.
I have paperwork from the Koodo service person that I handed the phone over to them in perfect condition with no physical damage, so some time in between that and arriving at the manufacturers, it got damaged while in Koodo's care. The manufacturer refused to do the fix because of the additional physical damage.
The person at the booth says that since I have no extended warranty, my options are to take my phone back with the additional physical damage (done by koodo) or purchase a brand new phone. I think that is outrageous, and a very terrible way to treat customers. Does any one have any advice or previous experience dealing with this?
Best answer by Rob Koodo
A replacement device is being injected and sent to the store, it should ship out tomorrow. The store will then call you when it arrives. We just ask you come in and we’ll take the broken phone away and replace it. The store can also transfer your contacts, pictures, etc. as needed.
As noted above, the phone was our responsibility during the transport process and we’ll be replacing it free of charge. The repair team hopes you’ll forgive them and we’re working to coach everyone involved so this doesn’t happen again.