It came to my attention through a recent post, that apparently there's a $150 minimum 'quote' for out-of-warranty devices. While this isn't something at the top of everyone's list of importance, it would be nice to know your options if and when the time comes, without having to deal with any hidden surprises and to dispel any sort of confusion. Upon reviewing the link below and referring to the Applicable Charges column, I found no mention of the $150 minimum quote. The explanation I was given was that the reason the amount is not shown, is because it would cause confusion, in that people might be led to believe that it will only cost them $150 to have their device repaired. At any rate, I think this area needs a better explanation. http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-is-your-warranty-and-repair-policy
The way it reads now: There’s a $25 charge for repair administration. We will provide you with an estimate for additional costs for the repair. Note: The Manufacturer’s Warranty does not cover damage from misuse, like moisture or physical damage. Service, support and repair charges may apply. If your mobile phone cannot be repaired, all personal content (images, ringtones, contacts, etc.) will be lost. Several things. a). If the device is already out of warranty to begin with, the statement regarding the Manufacturer's Warranty would seem out of place in the Out-of-Warranty/Applicable charges column and should appear in the Warranty Mobile Phone Repair/Applicable Charges column. b). If in fact the $150 minimum 'quote' which in my opinion is a misuse of the word, is true, then this cannot be called an estimate or quote. An estimate is an approximate calculation of cost. A fixed dollar figure would be considered a fee or charge. Also, provide a brief explanation as to what the $150 covers. c). Here's a rough draft of how I think the Out of Warranty/Applicable Charges column should read. Any out-of-warranty devices, including devices that have incurred damage arising from misuse, such as moisture or physical damage, are subject to a charge of $150 plus a non-refundable administration fee of $25, plus applicable taxes. Additional repair charges may apply. We will provide you with an estimate for additional costs for the repair. If your mobile phone cannot be repaired, all personal content (images, ringtones, contacts, etc.) will be lost. The customer has the option to decline the repair. If anything, it's a clear-cut explanation and the customer knows what to expect. It may not be worthwhile for the customer to proceed with repair, especially if they can get another device for the cost of the repair. Comments welcomed.